FREQUENTLY ASKED QUESTIONS

1) Who should I expect to come to my house?

  • The doctor will arrive with a technician for the first visit. After this initial visit, it will be a doctor at the least, but most visits you will see both a doctor and a technician.

2) How should I prepare?

  • We ask that you close all doors and try to confine your cat to an area where they are easily accessible(such as a bathroom or even a cat carrier). Please do not close them in a bedroom where they can hide under the bed!

  • If your dog is overly excitable, it will be very helpful to exercise him/her before the appointment. This can often help release extra energy.

  • Have a work area for us to examine your pet. An area with good lighting and room to move around a bit is ideal.

  • It is also very helpful to complete a new patient form before we arrive. This will allow us to best prepare for your appointment. You can complete the form here and it will be sent to us directly.

3) Will you have everything that is needed for the exam with you?

  • We will have all the supplies needed for a routine visit, however if you are looking for a specific vaccine or test or there is a particular concern you would like addressed, please make this clear at the time of scheduling.

  • When more complicated work ups where radiographs, ultrasound, other advanced diagnostics, surgery or dentistry may be needed, we will refer you to a local facility. We do work closely with many of the area clinics and hospitals as well as the area specialty hospitals.

4) Is there an arrival window?

 

  • It is our intention to be at your home as scheduled. As we are traveling to you, there will be times when traffic or an unexpected situation arises. This may disrupt our schedule. We ask that you allow us a half hour window on either side of your appointment time. If we feel we will be outside of this time range, we will call to explain the situation to you.

5) Is there a cancellation fee?

  • We realize there may be times that a client may need to cancel. We ask that             cancellations be made at least 12 hours before scheduled appointments. Cancellations made within 12 hours of your scheduled appointment will be charged a cancellation fee.

6) Is a house call much more expensive than a regular vet visit?

  • The costs of a house call are comparable to that of the traditional clinic with the addition of a travel fee. There are two travel zones. Zone 1 has a fee of $50 and Zone 2 has a fee of $80. Click here for a map of our zones. Please contact us for more information on our prices. 

7) What are your payment policies?

  • Payment is due at the time of service. Unfortunately, we can not bill or accept payment plans at this time.

  • We accept credit cards, debit cards, check and cash. Any returned checks will be charged an additional $25 fee

  • We also offer: "Scratchpay provides simple and affordable payment plans for pet parents. Checking to see which plan is best for you does not affect your credit, takes just a couple of minutes and can be done from your mobile phone, tablet or computer

8) Where do you travel to?

9) Where do I get my routine Heartworm, Flea & Tick and other     prescriptions from?

  • We will have a limited supply of the most common medications with us. We also have an on-line pharmacy that will mail any medications and prescription foods to you directly! We offer a program where you can have your medications or food automatically shipped to you each month OR you can opt for a reminder program! Our clients find this service to be extremely convenient!

10) What about bad weather? 

  • Mother nature will certainly be in charge! We will do our best to keep all scheduled appointments, however there will be times that weather will dictate this. We will take each storm as it comes. If the Middleton, MA schools are closed, we will cancel for the day. Given that each town/city can have different conditions, we will determine how to proceed given the locations we are traveling to that day. If the state requests people stay off the roads, we will cancel. We will certainly do our best to reschedule those appointments as soon as possible.  If you have any questions about your scheduled appointment, please feel free to call, text or email us. 

Pet Meds

11) What do I do if my pet has an emergency?

  • If your pet is having a true emergency, you must call the local veterinary emergency hospital. You can find their contact information on our Contact page.  Where we are a traveling practice and may be at a location very far from you at any given time, it is not possible to offer emergency care. For this reason we are NOT an emergency practice

Middleton, MA                    978-406-9632                    drmac@vethomevisits.com